When a Course Is Considered Complete

ALOE can report your hours after the learning portal records the course as successfully completed.

Successful completion generally requires:

• Completing all required instructional sections
• Completing the required instructional time
• Completing all required knowledge checks and quizzes
• Submitting any required acknowledgments
• Completing payment for the course
• Providing the learner and license information required for TDLR reporting

When these requirements are complete, the learning portal records the course as completed and makes the certificate available.

ALOE’s One-Business-Day Reporting Time

ALOE submits completed course hours to TDLR within one business day after successful course completion.

For this policy, a business day generally means Monday through Friday, excluding holidays observed by ALOE or days when the applicable TDLR reporting system is unavailable.

Submission Is Not the Same as TDLR Posting

“Reported within one business day” means ALOE submits your completion information through the applicable TDLR provider reporting process within that period.

After ALOE submits the information, TDLR controls when the completion becomes visible in its records. TDLR’s internal processing time is outside ALOE’s control.

Your hours may not appear in TDLR’s system at the exact moment ALOE submits them. A processing delay does not necessarily mean your completion was reported late.

TDLR’s Provider Reporting Requirement

TDLR currently requires continuing education providers to electronically file a course-completion report no later than seven days after the course-completion date.

ALOE’s one-business-day reporting commitment is faster than TDLR’s current maximum provider-reporting period.

Accurate Learner and License Information

ALOE relies on the information provided during enrollment and course completion. You are responsible for entering accurate information, including:

• Your full legal name
• Your correct Texas license number
• Your correct license or profession type
• Your current email address
• Any other information required for TDLR reporting

A misspelled name, incorrect license number, wrong license type, or missing required information may delay reporting or prevent TDLR from matching the completion to your record.

If required information is missing or appears incorrect, ALOE may need to contact you before the completion can be submitted. The one-business-day reporting period begins when successful completion and the required accurate information are available.

Immediate Certificate Availability

Your certificate is available immediately after successful course completion. You do not have to wait for ALOE to submit your hours or for TDLR to display them before downloading your certificate.

Your certificate may include information such as:

• Your name
• The course title
• The number of completed hours
• The course-completion date
• ALOE’s provider information

Review your certificate promptly and contact ALOE if any information appears incorrect.

Certificate and Record Retention

TDLR currently instructs licensees to retain a copy of their course-completion certificate for two years after the completion date.

You should download your certificate and keep it in a secure location where you can access it if TDLR requests proof of completion.

ALOE maintains electronic course-completion and reporting records according to its operational, regulatory, and legal recordkeeping needs.

Your Responsibilities as the License Holder

ALOE is responsible for submitting eligible course completions, but you remain responsible for your license and renewal requirements.

Your responsibilities include:

• Selecting the correct four-hour or two-hour course for your licensing history
• Selecting a course appropriate for your license or profession type
• Providing accurate license and contact information
• Completing the course before your renewal deadline
• Downloading and retaining your certificate
• Checking your TDLR record when appropriate
• Submitting your license-renewal application directly to TDLR
• Paying any renewal fees required by TDLR

Completing an ALOE course and having the hours reported does not automatically renew your license. You must still complete TDLR’s license-renewal process.

If Your Completion Does Not Appear

If your completed hours do not appear in TDLR’s records:

1. 1
   Confirm course completion

   Verify that the ALOE learning portal shows the course as completed and that your certificate is available.

2. 2
   Review your information

   Check the name, license number, license type, and completion date on your account and certificate.

3. 3
   Allow for TDLR processing

   TDLR may need additional time after ALOE submits the completion before it appears in the state system.

4. 4
   Contact ALOE

   Send us your full name, license number, course title, and completion date so we can review the reporting record.

If ALOE identifies an error in its submission, we will correct and resubmit the information as soon as reasonably possible.

Circumstances That May Cause a Delay

Reporting or posting may be delayed by circumstances such as:

• Missing or incorrect learner information
• An invalid or mismatched license number
• A course that has not been fully completed
• A payment issue affecting enrollment status
• An outage or maintenance affecting the learning portal
• An outage or maintenance affecting TDLR’s reporting system
• Weekends or observed holidays
• A reporting record requiring manual review or correction
• Events outside ALOE’s reasonable control

ALOE will make a good-faith effort to address matters within its control promptly.

Changes to Reporting Requirements

TDLR rules, systems, and reporting procedures may change. ALOE may update its courses, reporting practices, and this policy to remain aligned with current requirements.

The official TDLR website should be used for the latest state licensing, continuing education, and renewal information.