Privacy Policy

Who This Policy Covers

This policy applies to information handled by ALOE through our website, course enrollment process, learning portal, customer-support communications, and continuing education services.

It does not control the independent privacy practices of outside websites or services that publish their own privacy policies.

Information We May Collect

The information collected depends on how you interact with ALOE and which services you use.

Payment information may be collected directly by a payment processor. The payment processor’s handling of that information is governed by its own privacy policy and terms.

How We Receive Information

We may receive information:

• Directly from you when you create an account, purchase a course, complete a course, or contact ALOE
• Automatically through our website, cookies, logs, and similar technologies
• From service providers that help process payments, deliver courses, host the website, or provide customer support
• From TDLR or other official sources when needed to address a reporting or licensing question

How We Use Information

ALOE may use information to:

• Create and maintain learner accounts
• Process course purchases and confirm payments
• Provide access to online continuing education courses
• Save course progress and administer knowledge checks
• Generate certificates after course completion
• Report required course-completion information to TDLR
• Answer questions and provide customer support
• Send account, purchase, certificate, and reporting notices
• Maintain, troubleshoot, and improve our services
• Protect accounts and investigate suspected misuse
• Meet legal, regulatory, accounting, and recordkeeping duties

When Information May Be Disclosed

ALOE may disclose information when reasonably necessary to operate our services, complete requested transactions, or meet legal obligations.

Recipients may include:

• TDLR and government agencies: to submit required continuing education records or respond to lawful requests
• Course-platform providers: to create learner accounts, deliver courses, track progress, and issue completion records
• Payment processors: to authorize and process payments, refunds, and transaction records
• Website and technology providers: to host, maintain, secure, analyze, and support our website and services
• Email and customer-support providers: to deliver service messages and respond to requests
• Professional advisers: such as attorneys, accountants, insurers, and compliance advisers when reasonably necessary
• A successor organization: if ALOE is involved in a merger, acquisition, reorganization, or transfer of business assets

Service providers may use information only as permitted by their agreements with ALOE and their own legal obligations.

Sale of Information and Targeted Advertising

ALOE does not sell student personal information for money. ALOE also does not use course-completion or licensing information for third-party targeted advertising.

If these practices change, this policy will be updated and any choices required by applicable law will be provided.

Cookies and Similar Technologies

ALOE and its service providers may use cookies or similar technologies for:

• Website and account functionality
• Login and session management
• Shopping-cart and checkout functions
• Remembering preferences
• Security and fraud prevention
• Understanding website performance and usage

You can control many cookies through your browser settings. Disabling necessary cookies may prevent certain website, checkout, account, or course features from working properly.

How Long We Keep Information

ALOE retains information for as long as reasonably necessary to provide services, maintain learner and completion records, respond to disputes, meet TDLR or other regulatory requirements, comply with legal and accounting obligations, and protect ALOE’s legal rights.

Retention periods may differ depending on the type of information and the reason it was collected. Some information may remain in backups or records maintained by service providers for a limited period after deletion from active systems.

Information Security

ALOE uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission, storage system, or security measure can be guaranteed to be completely secure. Students should protect their passwords and notify ALOE if they believe their account has been accessed without authorization.

Privacy Rights and Requests

Depending on applicable law and subject to permitted exceptions, you may be able to request that ALOE:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide certain information in a portable format when required
• Explain or review a decision concerning a privacy request

ALOE may need to verify your identity before completing a request. Some information may be retained when required for TDLR reporting, course records, fraud prevention, legal obligations, or other permitted purposes.

If ALOE declines a request, you may ask us to review that decision by replying to our response and stating that you wish to appeal. Where applicable, additional complaint information will be provided with the appeal decision.

Children’s Privacy

ALOE’s courses are intended for individuals pursuing or maintaining professional licenses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 provided personal information to ALOE, please contact us so we can review and address the matter.

External Websites and Services

The ALOE website may link to TDLR, payment providers, learning platforms, social media services, or other third-party websites. ALOE does not control the privacy or security practices of those independent services.

Review the privacy policy of an external service before providing information to it.

Changes to This Privacy Policy

ALOE may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The revised policy will be posted on this page with an updated date.

If a change materially affects how information is handled, ALOE may provide an additional notice when appropriate.